We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery for a refund.
Eligibility
To be eligible, an item must be unused, in the same condition you received it, and in its original packaging with all accessories, manuals and tags. You will need your order number or proof of purchase.
How to start a return
- Use our online cancellation form, or email us with your order number and the item you would like to return.
- Within one business day we will reply with return instructions and the return address.
- Pack the item securely in its original packaging and ship it to the address we provide.
Refunds
Once your return arrives and is inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take a few extra days to post it.
Return shipping. Unless the item is defective or we made a mistake, return shipping is paid by the customer. Original shipping charges are not refundable.
Damaged, defective or wrong items
If your order arrived damaged, defective or not as described, contact us within 30 days of delivery, with a photo if you can. We will cover return shipping and send a replacement or a full refund, including the original shipping charge.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order.
If the law of the country where you live gives you a longer period to cancel, or other rights that cannot be waived, those rights apply in addition to this policy.
Contact us
Email: [email — to be completed]
flowers, [address — to be completed].